Managed IT Services
Purchase Standardization
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Project Background & Scope
The client was consistently purchasing 80–100 servers annually and aimed to streamline procurement while reducing downtime in the event of hardware failures.
Project Outcome
Server hardware and accessories—including hard drives and memory—were standardized to a single brand and a limited number of models. This allowed the vendor to better forecast demand, resulting in cost reductions.
Due to strict access control at the client's datacenters, it was impractical for third-party repair personnel to be screened and granted access for every incident. Furthermore, the vendor couldn't guarantee the same technicians for each visit. To address this, a stock of commonly used spare parts was made available onsite. This enabled the client’s internal team to perform repairs immediately, with faulty components returned to the vendor afterward.
Client Benefits
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Reduced hardware costs, as the servers were standardized on fewer models and better prices could be obtained.
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Significantly faster repair times—95% of incidents were resolved within hours instead of day, as spare parts were available on-site.
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Server Monitoring Implementation
Project Background & Scope
The client was developing a proof-of-concept banking solution using Microsoft Windows Servers and required a centralized monitoring system for their server infrastructure and services.
Project Outcome
A customized installation of System Center Operations Manager (SCOM) was implemented, including the development of tailored management packs specifically designed to monitor critical banking services.
Client Benefits
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Centralized monitoring of all servers and services
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Enhanced visibility and control for the client’s monitoring team
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Communication Oversight
Project Background & Scope
The client, a leading provider of Managed IT Services, was undergoing a merger with another company. To ensure a smooth transition, they needed structured communication processes to manage the flow of information across teams and stakeholders.
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Project Outcome
A centralized communication strategy was implemented to coordinate updates between project teams and employees. Key stakeholders were regularly informed of progress and timelines. Training materials were developed where needed, and existing guides and Standard Operating Procedures (SOPs) were reviewed and updated to reflect the new organizational structure.
Client Benefits
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Clear and consistent communication, ensuring all parties were informed throughout the merger
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Improved operational alignment, minimizing confusion and disruption during the transition
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Printer Migration
Project Background & Scope
During the upgrade of a global IT platform, the client experienced challenges with printer migrations at several international sites.
Project Outcome
Provided urgent support to prepare, test, and deploy updated printer drivers across the affected locations, ensuring compatibility with the new platform.
Client Benefits
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Minimal disruption to the overall upgrade timeline
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Smooth resolution of site-specific printer migration issues
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