Retail

Website Integration

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Project Background & Scope

The client, a major grocery chain, aimed to deliver a seamless online shopping experience by integrating Instacart functionality into a custom-designed frontend that aligned with their existing website.

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Project Outcome

Custom frontends were developed for both desktop and mobile web browsers, ensuring compatibility across a wide range of devices—including Windows PCs, Android smartphones, and Apple devices.

Comprehensive system documentation and Helpdesk Standard Operating Procedures (SOPs) were also developed and distributed to support the rollout.

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Client Benefits

• Consistent brand experience, allowing customers to shop through the client’s website rather than being redirected to Instacart

• Improved customer trust and retention through a unified and user-friendly online shopping interface.

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